FAQ

What is milk tea?

Milk tea is tea with milk added in the technical sense, but the milk tea we make is a nod to the popular sweetened beverage that originated in the bubble tea cafes of Taiwan.

What is Twrl Milk Tea?

Twrl Milk Tea is a premium, plant-based version of a cafe milk tea that’s ready to enjoy anywhere you are. Using single origin tea whole leaf teas, regenerative pea protein milk and less sugars, our obsession is creating a great tasting, convenient milk tea we can feel great about drinking!

What does Twrl mean?

The name Twrl Milk Tea was inspired by an old Chinese legend about the first pot of tea.

Legend has it that while the Ming Emperor of China was on his daily walk, a few leaves “twirling” in the breeze suddenly fell into his cup of hot water.

The experience sparked the idea to brew the leaves, and so tea was born.

"Twrl" evokes this mingling of flavors; blending age-old tea traditions with new canning technologies and plant-based ingredients to satisfy today’s tastes.

How is Twrl Milk Tea different than regular milk tea?

Traditional milk tea from a cafe can be loaded sugar, artificial flavors and use dairy in their drinks — up to 45g of sugar and 450 calories in a cup! While we sometimes love indulging in these drinks, we wanted to create the same experience at home with a bit less sugar, using sustainable, plant-based ingredients, but just as delicious! 

Each 7.5 oz can of Twrl Milk Tea contains 9g grams or less sugar and just 50-80 calories. Our delicious flavors combine antioxidant-rich, traditionally-grown tea with plant-based milk that’s naturally low in carbs and sugar.

You can read more about our ingredients below.

Is milk tea the same thing as "boba" or "bubble tea"?

Many people call milk tea “boba” because they order it with “boba” (tapioca balls or bubbles). However, milk tea can be enjoyed without toppings!

Does Twrl Milk Tea include boba?

No, our canned milk teas do not contain any boba or other toppings. But we always have ideas brewing, so sign up below for our newsletter to stay in the know!

What flavors does Twrl Milk Tea come in?

Twrl Milk Tea is available in 4 flavors:

Taiwan Style Black Milk Tea

Supreme Jasmine Milk Tea

Hojicha Roasted Green Milk Tea
Ube Milk Tea

What kind of tea do you use?

We use single-origin whole leaf teas grown by family-owned farms. Our farmers use sustainable and regenerative farming methods that go back generations! Read more about the incredible story of our tea producers on our blog.

What kind of plant-based milk do you use? 

Twrl Milk Tea uses pea protein milk. Unlike other popular plant-based milks, pea milk is naturally high-protein, low-calorie, and low-carb.

In addition to its health benefits, pea milk has a neutral flavor that doesn’t overpower the delicate flavors of our traditionally-grown tea, and is one of the most sustainable milks, using 75% less carbon emissions than dairy.

Why don’t you use oat milk or other plant-based milks?

We think other plant-based milks are too high in carbs. Our goal is to create a drink you can feel great about, which means less-sugar and less-carbs. 

Using oat milk as an example, milk tea made with oat milk has 16-20g of carbs (including added sugar), while Twrl Milk Tea has 9g or less of carbs (including added sugar). Our milk teas also contain 32% less fructose than oat milk. Lastly, we found that oat milk overpowered the flavor of tea.

To keep our milk teas as allergen-free as possible, we don't use nut milks either.

What sweeteners do you use?

We use cane sugar and 100% organic blue agave syrup to make Twrl Milk Tea deliciously sweet while keeping our overall sugar content low. Agave is naturally low-glycemic, meaning that it doesn’t spike your blood sugar levels like regular sugar.

We never use any artificial sweeteners or sugar alcohols.

Are there any allergens in Twrl Milk Tea?

Twrl Milk Tea is top-8 allergen-free, vegan, and non-GMO.

Is Twrl Milk Tea caffeinated? 

Yes, 3 flavors of our milk teas contain caffeine, and 1 flavor (Ube Milk Tea) does not. However, each serving contains around half the caffeine of a cup of coffee.

The caffeine levels of each flavor are listed below:

Taiwan Style Black: 58mg

Jasmine: 50mg

Hojicha: 40mg
Ube: 0mg

For reference, the average 8 oz cup of coffee has about 95mg of caffeine.

Does Twrl Milk Tea have any other health benefits?
Yes! Our teas are loaded with antioxidants found commonly in teas. 

Our Taiwan Style Black Milk Tea contains 200mg of antioxidants (catechins, theaflavin and thearubigins).

Our Jasmine Pu'erh Milk Tea is an antioxidant powerhouse containing 450mg of antioxidants (catechins and EGCG). Learn more about why our Jasmine is uniquely supreme.

Our Hojicha Roasted Green Milk Tea contains 244mg of antioxidants (catechins and EGCG).

Does Twrl Milk Tea need to be refrigerated?

Twrl Milk Tea is shelf-stable for one year and does not require refrigeration. It can be enjoyed icy-cold or hot! For serving cold, we recommend chilling for at least 6 hours, and/or pouring over ice to serve. When serving hot, we recommend frothing the milk tea for an extra-special treat.

Do I need to shake the can?

Yes! Our cans are nitro-infused so we recommend you “twrl” the can (aka shake gently) a few times for optimal frothiness. Don’t overdo it or it may get messy!

Why is it nitro-infused and what effect does it have? Is it “carbonated”?

Unlike traditional sodas and other sparkling drinks that are “carbonated” or infused with CO2 — which create large bubbles — nitro (or nitrogen) infusion creates much smaller bubbles, giving our milk teas a frothy, foam-like texture and a smooth and creamy mouthfeel. The texture of our milk teas is similar to what you experience when you drink a Guinness beer (nitro-infused) vs a Budweiser (CO2 infused) — one is much smoother than the other. There’s no “burping” sensation after drinking a nitro-infused beverage, unlike sodas or other traditional sparkling drinks.

We also use nitro in our milk teas to emulate — and even surpass  

— the frothy texture of a freshly shaken cafe-bought milk tea. This makes it possible for us to keep Twrl Milk Tea low in calories because we don't need to add ingredients like dairy milk or creamer to enhance the texture of our beverages!

Why do you charge for shipping?

Beverages are heavy and expensive to ship, and as a small business, we are not able to cover the full cost of shipping. However, we want to make it as easy as possible to enjoy Twrl Milk Tea, so we cover roughly 50-75% of the shipping cost.

Occasionally, we run shipping promos for our email subscribers. You can sign up below to be notified when we do!

What happens if my shipment is damaged in the mail?
We try our best to assemble each package carefully. However, if your product is damaged upon receipt, please contact us at hello@twrlmilktea.com and include photos of the damaged package.

What happens if I'm not satisfied with my product?
We do not offer returns, but we do have a taste guarantee. We want our customers to have the best experience, so if you are not satisfied with your product, please email hello@twrlmilktea.com and we will make it right!

Where can I find Twrl Milk Tea?

Please check our Store Locator for retailers carrying Twrl Milk Tea near you!

You can also purchase Twrl Milk Tea in our online shop and have it shipped to you in the United States and Canada. Other online shops carrying Twrl include Amazon, Good Eggs, Naturebox, and Bubble Goods.

Can I buy Twrl Milk Tea in single cans?

You can buy single cans at a retailer near you. For online orders, we only sell cases of 6 or 12.

Can I buy Twrl Milk Tea wholesale?

Yes, if you are a merchant, you can get Twrl Milk Tea wholesale from Faire and Mable. You can check these partner sites for introductory promotions that give you free inventory to get started! 

Do you offer discounts on Twrl Milk Tea?

Yes! We occasionally run promotions. The best way to be notified is to sign up for our newsletter below, as well as follow us on Instagram.

Can you explain Twrl Milk Tea's premium pricing?

While our prices are not as competitive as other beverages on the market, it reflects the premium ingredients used in our milk teas. 

The teas we use are single-origin, organic, sustainably farmed and fair-trade from small family farms that cannot compete with the bulk pricing of larger corporations. In the tea industry, many farmers are exploited and never see the profits of their crop, but we make sure that all our farmers are paid fairly. 

The tea grown on these small farms have the highest quality and best flavor because they use regenerative farming practices that enrich the land for generations. We pay a higher price for this quality, and that is reflected in our pricing. 

We also use plant-based milk, which tends to cost more than diary. 

Are Twrl Milk Tea’s cans BPA free?

Yes.

How many ounces are in a can of Twrl Milk Tea?

7.5 fl oz (222ml)

Do I need to shake the can?

Twrl Milk Tea is nitro-infused, so we suggest you “twrl” the can (aka shake gently) a few times for optimal froth! Don’t overdo it or it may get messy!

Does Twrl Milk Tea come in larger sizes?

We currently have one size, but we're always tinkering so join our email list below or follow us on Instagram to stay updated!